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At SaigonCholonTourist, customer satisfaction is our top priority. To ensure a seamless shopping experience, we have crafted a clear and comprehensive refund and return policy. Whether you’re seeking a refund, exchange, or return, this guide provides all the necessary details to help you navigate our processes with ease.
Overview of our refund and return policy
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we regret to inform you that we cannot offer a full refund or exchange.
To qualify for a return, the item must be unused, in its original condition, and in the original packaging. Please note that some items are non-returnable, such as perishable goods, intimate or sanitary products, hazardous materials, or flammable liquids and gases.
An overview of your rights and our guidelines
Items exempt from return
Certain categories of goods cannot be returned due to their nature or specific use cases. These include:
- Perishable goods: Food, flowers, newspapers, and magazines.
- Intimate and sanitary items: These are non-refundable to maintain hygiene standards.
- Hazardous materials: Items like flammable liquids and gases.
Additionally, some non-returnable items include gift cards, downloadable software, and select health and personal care products.
Completing your return: Requirements and steps
To complete your return, you will need a receipt or proof of purchase. Please note:
- Do not send your item back to the manufacturer.
- Ensure that the item meets all eligibility criteria outlined above.
In specific cases, only a partial refund may be granted. For instance:
- Books: If they show obvious signs of use.
- Opened media items: CDs, DVDs, software, and vinyl records that have been unsealed.
- Damaged goods: Items not in original condition or missing parts due to reasons beyond our error.
- Late returns: Any item returned more than 30 days after delivery.
Requirements and steps
Refund process: What to expect
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be credited to your original method of payment within a few days.
If you have not received your refund after approval, follow these steps:
- Recheck your bank account.
- Contact your credit card company as there may be processing delays.
- Reach out to your bank, as posting times can vary.
If all these steps fail, contact us at [SaigonCholonTourist Support Email] for further assistance.
Policy for sale items
Please note that only regular-priced items are eligible for refunds. Sale or discounted items cannot be refunded.
Exchanges: Replacing defective or damaged items
We replace items only if they are defective or damaged. If you need an exchange, email us at [Support Email], and send your item to our return address: [Physical Address].
If the item was marked as a gift during purchase and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the gift wasn’t shipped directly to you, the refund will be sent to the original purchaser.
Handling returns for gifts
Shipping returns
To return your product, mail it to our address: [Return Address].
- Customers are responsible for return shipping costs. These costs are non-refundable.
- If you receive a refund, the return shipping cost will be deducted from your refund.
For expensive items, consider using a trackable shipping service or purchasing shipping insurance. This ensures that your return reaches us safely, as we cannot guarantee receipt of returned items without tracking.
Need assistance? Contact us!
If you have questions about refunds or returns, our support team is here to help. Contact us at [SaigonCholonTourist Support Email] for personalized assistance.
At SaigonCholonTourist, we strive to provide not only exceptional travel services but also a smooth and fair shopping experience. Our refund and return policy is designed to ensure your satisfaction and build trust in our brand. For any further details about travel services, visit SaigonCholonTourist. Here, you’ll find helpful travel tips, unique tour packages, and more to make your journeys truly memorable.